13:16 13 Nov 23
A highly discourteous, rude and condescending individual is working at the front desk of Dulwich branch. Avoid this place at all costs.
08:04 24 Oct 23
10:06 08 Oct 23
I recently had my bathroom flooring and upstairs carpets done with Lordship Flooring. They were so helpful from the offset, they really went above and beyond helping me to decide what would work best for my style and budget. I’m really fussy about colour and they even went to the effort of finding a carpet that had little blue flecks in to complement my blue walls😍I had no idea about any of this stuff, as I’ve just moved in to my first home, so they’re consultation-approach was invaluable to me and made the process completely stress free!! I was so impressed with the quality of the materials. And what’s more, the guy who came round to instal was really friendly and I barely knew he was there while he worked! Can’t wait to have my stair runner and kitchen flooring done with them next☺️Couldn’t recommend them enough. Thanks for making my house a home team!
15:58 06 Oct 23
I’m so delighted with my new stair flooring. And from beginning to end – selection, advice, fitting – the whole process has been an absolute pleasure!
19:58 11 Sep 23
I’ve recently had my flooring completed by Lordship Flooring and found the whole process excellent from start to finish. I had a lot of questions where I was having a large space fitted so wanted it to be perfect, I found the staff in the shop to be very knowledgeable and felt comfortable with my decision. The fitters were friendly, had a lot of pride in their work and even tidied up after themselves. I couldn’t have asked for a better experience and will definitely be returning, thank you
18:56 06 Sep 23
Everyone I speak to about this place says the same thing, that the staff (the man at the front desk) were so rude they walked out and didn’t bother using them. Which is exactly what happened to me. I’ve been in multiple times over the last couple of years since we bought our house and everytime I walk out, getting nowhere. The woman who works there is lovely, the American man at reception is rude and condescending. Go to A Flooring Boutique up the road, they’re lovely, and don’t ignore you when you walk in or make the process of getting a quote feel like they’re doing you a favour.
08:39 04 Sep 23
Your drivers are representatives of your company. Teach them to drive properly…
R. Lucchini (Riluc)
21:30 30 Aug 23
I am delighted to say that I am a very happy customer of Lordship Flooring Company in Blackheath. The store offers an amazing range of products with great design options which are of high end quality. The service is nothing less than great, from a simple enquiry to a quote, a working schedule and the installation; the whole process has been a seamless experience.The fitting team worked professionally, and met the time scheduled and the results were more than satisfactory – it was superb.In short I can say that LFC has a brilliant team and the experience and knowledge that you are receiving through their service is remarkable.Anyone that loves improving their home appreciate a great outcome, I’m one of them and this company has delivered that for my home. Will definitely use LFC again.
21:08 08 Jul 23
I have no hesitation in recommending Lordship Flooring. They have just done the flooring in our house from top to bottom in Easy Clean Sisal. I dithered for ages choosing the sisal but Arabella was so patient, and always a joy to work with – nothing was too much trouble – The Team of Fitters also did a fabulous job – the sisal looks amazing so thanks to Chris, Alan, Felix, Tom and James – they were all so polite and hardworking – if I could give Lordship 10 stars, I would.
10:21 29 Jun 23
A big thank you from us, we are so pleased with the floor it looks fantastic. The whole experience throughout has been super with your team, from measurement, communication and fitting. Oli was lovely, super clean, quick, considerate and helpful – and even took in our washing for us one day when it started pouring!
16:59 26 Jun 23
Please educate your drivers on the highway code. I was at a junction, as a pedestrian, your driver turned across my path without indicating, putting his hand up implying he realised he just turned when he shouldn’t have, when I gave a look to say I wasn’t best pleased he said ‘sorry its a road’. I had right of way, but the least he could have done is indicate.
13:26 14 Jun 23
Just had Alan and Steve finishing off three days of incredibly-high quality work, installing engineered wood across hallways, stairs and the lounge.I’ve used LFC before, and was impressed with their carpet work then, but the wood-installation pair have left us with the most incredible new floor. Hard working, incredibly friendly and clearly experts in their field, we will have no hesitation in getting them in when we do the next room!
11:01 18 Apr 23
We returned home today to the completed wood flooring which looks fantastic. We are also very pleased with the Marmoleum in our utility room.Your fitter guys were excellent, friendly and happy with great attention to the detail which we really appreciate.Please thank them all.
Had a really good experience with Lordship Flooring recently. They put in our carpet including a stair runner a decade ago. It’s aged really well, and we just needed to patch up one part of the stairs which is heavily used so had worn through in a few places. The line was discontinued but Lordship sent their team over and they were able to make it as good as new with some off-cuts we had kept. I was impressed by how easy this was to arrange and how willing they were to send their team for a small job like this ten years after the original purchase. Great service – thanks guys!
01:15 30 Jan 23
We were absolutely delighted with the service experience, installation and quality of the engineered wood flooring in our house from Lordship Flooring. Highly recommended.
08:56 18 Nov 22
Thanks very much for the carpet fitting today. The carpet looks great, the guys doing it were easy going and just did a brilliant job.The whole process from visiting the shop, to the survey, to the quote just worked well.
Dexter Black Agency
16:36 15 Oct 22
2nd time using Lordship Flooring. Fantastic company to work with, great sales staff and excellent fitting team.
15:52 12 Oct 22
We had carpets and marmoleum flooring fitted by Lordship Flooring several years ago so went back when we needed yet another room doing. As expected the service we received was absolutely top notch. The lady in the shop was incredibly knowledgeable and helpful taking lots of time to ensure she showed us as wide a range of options as possible since we were rather indecisive. We went for a wooden floor in the end and the final room looks fantastic. The fitters were brilliant. So friendly, careful and considerate during the laying.Have to say we weren’t surprised since this excellent level of professional service is what we’ve become accustomed to with Lordship Flooring. Would highly highly recommend!
We have been using Lordship Flooring for many years now and would not go anywhere else. Three years ago they laid the Amtico flooring in our newly extended and refurbished kitchen which looked so amazing so we decided to have the rest of our downstairs laid to match. The staff I spoke to in the shop were incredibly helpful and patient, answering all my questions and explaining what would be involved. As expected the lead time was quite long but they were excellent and even managed to squeeze us in earlier than they thought. Unfortunately when they came to lay the floor they hit an unexpected snag with what was under our old flooring. They almost instantly came up with an alternative plan so to say the problem was dealt with efficiently was an understatement.I cannot recommend this company enough. From the staff on the shop floor to the guys who come to measure and fit, they are all incredibly friendly, helpful and hardworking which is reflected in the high quality of the materials and excellent workmanship of the finished fitted flooring. Absolutely love how the whole of my downstairs floor looks!
11:05 12 Oct 22
Great service and communication throughout the process. Installation team were fantastic and we are extremely happy with the end result. Would highly recommend.(Amtico flooring in an extension)
15:47 10 Oct 22
I just wanted to be able to reply to the response from the company after my review and there isn’t an option to do this.Firstly, I wanted to see what the different options were.Secondly, I would’ve happily had someone come in to do and assessment and provide a quote – My insurance would’ve covered this if need be. However, the person I was speaking with was dismissive, rude and snooty. He was defensive when I asked if there were any prices or a catalogue I could take. What’s even more interesting is the amount of reviews I have seen after this incident that comment on the rudeness of the sales people/front of house of this business – I don’t doubt that the installers are wonderful and skilled. However, your customer service is to be questioned and from my experience, left me incredibly upset.I would also like to add that I have never heard of a company asking for 200 Pounds for a quote on work if the client had all the information to hand – something that your colleague didn’t give me or allow me to share.I went and visited some friend for lunch who also shared that they had to walk out of your shop due to rudeness. As well as speaking with another flooring company who had also heard that staff were rude to customers.It’s a real shame.
09:05 08 Oct 22
Wow. I just went in to get some information about flooring.I found the person fronting the shop to ge cold and dismissive.I was trying to gather information and book someone to come and assess the job, with a quote.The sales person kept saying that it’ll cost 200 pounds.I asked for a price list per square meter but they didn’t have one. He kept saying, I’m not an assessor so I can’t help you.I felt like I’d interrupted their time and that he was looking down on me and if I’m honest, was unkind.Really sad as I’ve been waiting all week to come and see these guys and see what their options are.
20:55 23 Sep 22
We’ve used Lordship flooring twice in the last year. Once for new carpets and once for some wooden flooring. They’ve been an absolute pleasure to deal with throughout and the quality of the work is top notch.The wooden flooring was problematic due to an issue with the laminate and our uneven sub floor. They kept coming back to fix up and try different things and eventually installed a completely new floor which is excellent. Throughout this troubled process they couldn’t have been more helpful and stayed on the job until it was sorted.Cannot recommend highly enough
Superb work restoring a water damaged engineered wood kitchen floor . The results are far better than I could have dreamt. Oliver was a delight to have in the house and explained all of the stages clearly and made hardly any dust. Thank you so much. I am back in love with my kitchen space again .
10:17 20 Jul 22
I’m delighted with the service provided by Lordship Flooring; they obtained the shade I wanted from Amtico even though it had just been discontinued, and the whole team was professional and helpful throughout. Neill and Paul did a superb job of fitting the new floor, they worked quickly and cleanly and explained key points along the way. Their attention to detail was excellent and I am so pleased with the end result.
I’ve just had Lordship Flooring fit Amtico Spacia luxury vinyl tiling. I’d like to thank Joe, James and Felix for a great job. They were hard working and lovely to deal with. In particular, I’d like to thank Joe for running things by me, his attention to detail, skilled workmanship, and working on late to get the job finished. I’m very happy with the end result, which totally lifts the hallway and kitchen areas.
14:26 26 May 22
Nice comfortable shop. Lovely carpets.
Eleanor de Zoysa
09:45 13 May 22
I’ve just had some cork flooring put down by Alan and Chris at Lordship flooring and they have done a truly beautiful job! The floors look really lovely, and I can see that they’ve paid a lot of attention to getting the edging clean and neat. Plus Alan and Chris were lovely to have around – polite, charming and happy to give really useful advice on other flooring work that needs doing. Thanks so much, we are delighted!
11:29 04 Apr 22
Poor service and very rude.
13:57 17 Mar 22
Absolutely sterling job by the team who put down our wood flooring yesterday. They worked their socks off to get the job finished in a day and it looks amazing…we are so pleased with it. Very friendly guys, and they helped us carry a very heavy table back into our dining room. I wouldn’t go anywhere else for any type of flooring. 5 ⭐️‘s plus.
10:50 20 Dec 21
Tried to speak to these people several times now both in shop and on the phone. They are unhelpful, quite dismissive and rude.
13:15 02 Dec 21
Lordship Flooring have laid carpets and stair runners throughout our house. Always pleased with the results. Great service and craftsmanship.Even when there was a small issue on the stairs several months after fitting, it was dealt with swiftly. 100% satisfied and would recommend to anyone that asked.
09:36 28 Nov 21
Joe and James fitted my new engineered wooden floors and did a brilliant job. They were so lovely and hardworking a pleasure to have around while they worked. I’d chosen Lordship Flooring because of how helpful and nice the staff in the shop were and it was a great experience start to finish. Would really recommend using them. Great quality and a wonderful job done.
Would definitely recommend- fantastic selection. I went in on a Saturday morning and they had someone over by the same afternoon to measure up. Superb service.
10:16 11 Nov 21
We had Joe, Olly and James come to sand and restore our original pine boards in two bedrooms and the hallway landing. They did a fantastic job and we’re really pleased with the results showing the floors original warmth and character. They’re easygoing, polite, had great communication and were quick to respond and fix small issues with our flooring that they uncovered. Really appreciated their advice as well as they really know their craft. I strongly recommend their services to anyone looking to restore their old original boards and give them new life.
11:44 09 Nov 21
Joe and Olly (from Lordship Flooring) sanded our bedroom and landing floorboards in October 2021. Both of them were professional, punctual, cheerful, respectful of our home and very hard-working. I would use them again – and recommend them – without hesitation. There is much more to sanding than just the machinery and I think the end result depends in large part on the skill and attitude of whoever is doing the job. For a 3 day sanding job, I don’t think the machines were used at all on the first day. That gives you an idea of just how much preparation is required, e.g. replacing boards, sinking nails/screws, filling. It is a noisy process of course (and not just when the sanding machines are on). And although the machines did seem quite good at collecting the dust, there will certainly be plenty of dust that escapes. In one very small area some of the filler seemed to disintegrate almost immediately but they are coming back to tidy that up. We are very happy with the results and pleased that we’ve brought some nineteenth century pine boards back into daylight.
08:50 26 Aug 21
Delighted with the results! The fitters clearly took a lot of care over the laying and the finish is consistently ace throughout the property. Would happily use again
12:01 13 Jul 21
An infuriating combination of extreme arrogance and breathtaking incompetence. Took them nearly a month (and two attempts) for them to turn-up to take measurements; followed by a month of silence. When finally we decided to go into the shop to follow-up we were told that our measurements were lost and that “Richard may just have binned them because he’s very busy”. Somehow this was made-out to be our fault. Utter clowns. Avoid at all costs.
16:26 25 Jun 21
I was told they wouldn’t let me in the shop unless I committed to a supply and fit.Aside from this being for a design and build contract (where the builder had been let down at the 11th hour) I hadn’t seen their samples or their prices or ascertained the availability of their fitters before the manager was asking me “why would I waste my staff’s time?”Hubristic, entitled and complacent. They obviously think potential punters are c***s so why should I think better of them?
10:36 15 Jun 21
Just had my parquet floor sanded and varnished by Lordship Flooring. I am absolutely delighted with the results, it looks much better than I even hoped. Joe and Ollie did an excellent job and amazingly their system leaves no dust! They were so helpful moving my furniture too. I highly recommend this company.
18:03 31 Mar 21
Brilliant shop with lovely displays, staff are very knowledgeable – 100% recommend.
16:13 31 Mar 21
Lordship Flooring sanded and oiled our timber floors and revitalised them. Great service especially by Ollie, Joe and Max who did the work.
13:49 02 Mar 21
Lordship Flooring in East Dulwich fitted our stair and landing carpets. Couldn’t be happier – the guys were who fitted it were so friendly and helpful as well as doing a great job, a pleasure to have them in the house.
11:02 22 Nov 20
Many thanks to Alan and Chris for fitting our kitchen flooring last week. Their cheerful professionalism and consideration made the process a pleasure. We are really pleased with the result.
13:55 17 Nov 20
Would highly recommend the Lordship Flooring Company. Brilliant service and great after-care with a highly- professional and very personal face. In an age when customer service isn’t always great, they are really top notch.
12:39 30 Oct 20
17:27 05 Feb 20
23:11 22 Jan 20
08:39 08 Jan 20
I had a great experience with the team at LFC. I’d had lots of conflicting advice about what could be done with my unusually tricky kitchen floor and spent quite a lot of money getting it wrong a couple of times. The team came in and completely transformed the ground floor of my house, levelling the uneven surfaces and creating a seamless finish. I used them for a loft conversion too, and the whole house looks brilliant. The guys who fitted the floors were really nice, helpful and meticulous, as well.
19:19 01 Dec 19
Fantastic shop , stylish range extremely knowledgeable and helpful staff
11:21 23 Nov 19
Great local shop with tremendous range of flooring and knowledgeable and helpful staff. Why go online when you have such a good local resource who will do the whole job from supply to fitting.
18:51 08 Nov 19
We are so happy with our new carpets. Really good service, very helpful & friendly & efficient and the fitters were superb. Punctual and they took great care in our home. Would highly recommend.
08:58 16 Oct 19
16:51 21 Sep 19
They’ve got a lovely range but the dismissive attitude of the salesman this afternoon made me decide I couldn’t possibly give them the business. Rude, barely made eye contact and he couldn’t wait to head off somewhere else when we were serious buyers intending to make a decision quickly. If he’s not interested in the customer, well then they won’t be interested in him. And if he’s an advert for the after sales service he has a lot to learn. Two stars only because of the excellent quality of their flooring.
14:27 30 Aug 19
Brilliant company.. I’ll be in to collect my £10.00 later…lolBut seriously an excellent company
10:22 20 Aug 19
11:49 30 Jun 19
Friendly staff and very helpful
19:38 27 Feb 19
Unfortunately we didn’t have a great experience with Lordship Flooring. We opted for an expensive hard work floor which made by Woodpecker. No problem there, very good quality and does look great. The problem was with the fitting. There was glue left all over it, and on our new kitchen worktop, banister and door of the bathroom. There was also, at one place, a gap of 1cm between the flooring and the edge of the stairs. Also, sorry, but I have to say the loo was left dirty. You can’t do that in a customers house. Yes, use the loo but aim well, or clear up after yourself! Once the floor was finished I was expecting the guy to come back and clean up, but instead I received the bill. When I called them, we did get the fitter back and he cleaned up the best he could and made good the gap. In cleaning off the glue, it has taken the surface off the wood. It has small places now where it looks patchy on the surface. I expected a phone call after that to make sure all was good. Bear in mind the floor cost £4500. But no, just an email asking for payment!!
13:45 11 Dec 18
The carpet laying work was unsatisfactory. We complained and the rectification work was initially not much of an improvement. Glenn, the manager, has now taken major steps to improve the situation.
15:51 28 Nov 18
16:22 15 Oct 18
08:37 11 Oct 18
I’ve used Lordship Flooring Company several times over the last 8 years since moving to Dulwich. They are real experts when it comes to any type of flooring and go out of their way to help customers – be it to choose or install a new type of floor; or help with an existing problem (e.g. I had carpet damage – they help me meld a new piece to the existing carpet).They have an extensive range of all types of flooring and they undertake their jobs with real expertise. Plus, they always ensure a job is done to your satisfaction – unlike some other local providers.I’d thoroughly recommend them.
15:43 06 Oct 18
Ian the salesman…what a guy! So helpful and honest shame he’s a Crystal Palace fan. Top service will be going with them.
20:26 11 Aug 18
Helpful man who knows his amtico
07:38 12 Jul 18
Excellent! Most helpful, friendly, people with superb customer service. From the initial meeting in the store to the fantastic fitters of both Amitco and carpet everyone was knowledgeable, warm and wonderful. Thank you for making our experience such a good one!
Did not keep to appointment to measure up having already changed the appointment time. Then gave me attitude for not being able to arrive at the property within 5 minutes to suit the schedule of the fitter who had arrived early
20:44 26 Mar 18
Fantastic local company, were more than helpful when re-carpeting a renovation project, fitters were excellent and store staff really helpful (and were very patient when we had to keep changing dates)
Andrew Phipps Newman
17:07 24 Mar 18
Go here first!! You can’t get better advice or service, knowledgeable, friendly and will work with your budget. Be up front and they will. Can’t wait until it’s fitted. Thanks Ian!
17:30 10 Mar 18
Popped into the shop today for carpets, stair runner and wood flooring and they had a great range. However one of the guys that works there is incredibly rude and possibly the worst customer service I have experienced. He informed me that they do not sell ‘supply only’ wood flooring and as I am having my whole house refurbished they would not sell for our builder to fit. Fair enough but the rude manner in which he told me smacked of arrogance and indifference which means I would not want to deal with them anyway. Lots of places sell flooring but appears these guys think you will buy there regardless. Visited A J Rogers in Bromley later on during the day and they couldn’t have been more helpful so guess where I’m making my purchase!!
18:46 23 Nov 17
This is the 4th time I’ve used Lordship Flooring Company but this time I felt compelled to write a review. On this occasion, they fitted our staircase runner with their excellent service and high quality product I’ve come to expect from them. From start to finish they were very understanding of my busy timetable and worked around me, I would highly recommend them.
11:48 19 Nov 17
Very helpful, gave invaluable advice when choosing carpets, and fitting and finish were excellent. Highly recommended
08:52 19 Nov 17
We Have used this Family run business for all our flooring over the last 10 years in our property, and have always had great service every time. With home visits with samples and quick fittings.. have used for wooden flooring and carpets, and had a couple of bespoke rugs made, always happy with end results, definitely recommend.
19:43 18 Nov 17
We have used Lordship Flooring Company in our old flat which had a spiral staircase and was a very awkward space and also for the stairs in our current home. They have given us brilliant advice and done a flawless job every time. I wouldn’t use anyone else.
Really excellent service, reliable and expert advice and guidance from the moment we went into the shop to the completed fitting and finishing.Thoroughly recommended.
Really friendly helpful staff, an efficient service from start to finish. Would highly recommend them for any flooring you may require.
Catrin Gruffydd Jones
18:29 17 Nov 17
Lordship Flooring did a brilliant job with our new carpets, and then new marmoleum floor in our bathroom. Fantastic range, really helpful advice, skilful fitting, and all round great service from a lovely team. It has made such a difference to the look of the whole house, we are delighted! Highly recommended.
15:20 16 Nov 17
Man was rude and abrupt and un helpful on the phone. He actually cut me off mid sentence when I was explaining what i needed saying he wouldn’t be interested in taking on my job. Bad customer service… wouldn’t recommend them.
16:57 24 Sep 17
we found the man in the shop and the fitter giving the quote unpleasant and unhelpful – we won’t be going back
08:34 19 Jul 17
13:07 10 Jul 17
Knowledgeable and friendly
13:58 13 Oct 16
Professional, efficient and friendly outfit from start to finish. Good product, fair pricing and excellent install. Thank you
10:54 27 Aug 15
17:36 20 Feb 14
We needed new floor throughout in a small flat in a 1930s block. We spent ages considering the options. Eventually we went to Lordship Lane carpets because they had given us good advice many years ago. They proposed Marmoleum for us this time, and they explained why and what the issues were really clearly. They fitted it while we were away, overcoming the horrendous job of moving furniture around etc. etc. Then, when soon after fitting problems arose that were nothing to do with them (damp, condensation etc) they were quite extraordinarily quick, efficient and effective about putting it right. If you ever need a case to demonstrate why using a local supplier and fitter ends up being more economical and more effective than using the internet and non specialist fitters, this is it. We cannot recommend them more highly. We got a clear sense that they felt responsibility towards us their customers. Fantastic.12 UPPER RICHMOND ROAD WEST, EAST SHEEN, RICHMOND, LONDON, SW14 7JN.
21:26 22 Sep 12
We’ve used Lordship Lane Carpets for our last two homes because they have the best choice of flooring we’ve found and each time the advice we’ve got has been great. Where we are now we have oak flooring, vinyl and carpets laid by different people from the shop (they have people who specialise in different types of floor), both of whom did an amazing job. Everything was done on time and we are really, really pleased with the result.